Frequently Asked Questions
Everything you need to know about your Aubin shopping experience.
What is Aubin's shipping policy?
We offer complimentary standard shipping on all orders over $150. For orders below this amount, a flat rate applies based on your location. Standard delivery typically takes 3-5 business days.
How can I return or exchange an item?
We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition with tags attached. Simply use our online portal to generate a prepaid return label.
What payment methods do you accept?
Aubin accepts all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for interest-free installment payments.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for specific garment advice.
Where are your clothes manufactured?
At Aubin, we prioritize ethical craftsmanship. Our collections are produced in certified factories across Europe and Asia that adhere to strict fair labor practices and environmental standards.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress until it reaches your doorstep.